How a 15-lawyer firm runs capture after hypercare
Hypercare is over. The question is who owns Capture, Create, and Connect from week 9 on, and what you do when a control breaks, without putting attorneys back on timers or standing up a monitoring feed.
LegalTime AI is built for privacy-first firms on Clio, about 10 to 30 lawyers, and it still fits up to about 50 lawyers, with firm headcount up to about 100. A 15-lawyer firm sits in the middle of that band. It sits beside the practice system. Capture is local-first on the attorney device by default. When Create is used, relevant activity is sent for AI processing. Drafts stay with the attorney until release. Pause exists. It is not a monitoring tool. The SOC 2 Type II examination is in progress. LegalTime AI is not SOC 2 certified. Pricing is a quote.
The hypercare plan covers the weeks after the first 30 days, roughly weeks 5 to 8. The go-live brief is those first 30 days. The pilot plan is the 2 to 4 week cohort before that. This page starts the Monday after the week-8 hold memo.
What still has to hold
If a control fails in writing, reopen a time-boxed hypercare week before the next billing cycle hardens. Do not override a failed control with a savings number.
| Control | Still holding | Broken |
|---|---|---|
| Default capture | Activity stays the path. A timer is optional | Attorneys are babysitting timers again |
| Pause | Every attorney can pause and resume without IT | Pause was forgotten in refresh training |
| Drafts | Drafts stay private until release | Partners browse raw drafts by default |
| Approve | A person approves before anything hits the matter | Time auto-posts into Clio |
| Practice system | Releases into the system you already pay for | Someone is pushing a replacement mid-cycle |
| SOC 2 | Type and status stay in the partner packet. Docs under NDA | A logo replaced the sentence |
| Price | Quote path or published tiers. No invented return | "Efficiency" with no source |
| Monitoring | Not a surveillance product | A dashboard over raw activity became the default |
| Support | Tickets per attorney stay sustainable without a project office | Support needs an enterprise motion the firm does not have |
| Pages | Security, FAQ, pricing, Clio, and subprocessors still open | Claims have no page |
| Owners | Capture, Create, and Connect each have a named owner | "Someone will notice" |
| Cadence | A written monthly or billing-cycle checkpoint, with a way to exit | The calendar ended and nobody wrote a memo |
The lighter calendar
Keep the groups already live. Do not blast new practice areas unless a deferred install was already dated. Do not reopen firmwide installs without a written reason. Steady state is mostly owners and cadence, not more installs.
| When | Focus | What partners check |
|---|---|---|
| Week 9 | Hand off from hypercare. Confirm pause still works. Publish the owner list | Midweek: Capture, Create, and Connect each have a name |
| Each billing cycle | 5 to 10 released narratives. Clio matter check. A directional note on missed time | Sample reviewed. No monitoring-style dashboard |
| Monthly | Ticket trend. Refresh training for anyone back on a timer. Deferred installs, if dated | Support still works without a project office |
| Quarterly | Hold, reopen hypercare, or adjust which groups are live | The quarter memo, before the language hardens |
Write these at the start of week 9.
- Every attorney who should release into Clio on the cycle did so, or is deferred with a date.
- Every live attorney can pause and resume without IT.
- No partner is browsing raw drafts outside the release path.
- Partners accept most sampled narratives without a rewrite, or the rewrites are minor.
- Released time lands on the intended matter in Clio Manage.
- Attorneys can describe work timers would have missed. Directional only. No invented dollars.
- Tickets per attorney stay low enough for a 15-lawyer firm without a dedicated project office.
- No new raw-activity dashboard was added "for ops."
- The owner list is published.
- Partners write a quarterly hold, reopen-hypercare, or adjust memo.
Week 9 and after, Capture is comfort under billing pressure. Each cycle, sample Create quality. Each cycle, check that Connect landed on real matters. Pricing is quote-only. Directories sometimes list about $125 per seat per month. Get a firm quote for firmwide seats. Say the SOC 2 status exactly: Type II examination in progress, not certified.
What else you might still have on the table
| Product | What it does | What to confirm on that vendor's materials |
|---|---|---|
| LegalTime AI | Local-first Capture, Create drafts, approve, then release into the system you keep | Security, subprocessors, FAQ, Clio, pricing |
| Ajax | Screen and content capture, with drafts for release. Live security page states SOC 2 Type II certified | Clio depth and whether steady state at this size is packaged. Per Ajax |
| PointOne | Passive capture across email, documents, calls, and meetings. Custom pricing | Clio-only day depth and support. Per PointOne |
| Laurel | Enterprise Time Intelligence | Whether the sales motion fits week 9 at 15 lawyers. Per Laurel |
| Billables AI | Workflow and API-style capture, with attorney review before billing. Published mid-market tiers | Live capture versus reconstruction. Per Billables |
| Clio Manage AI | Suggestions from activity already inside Clio | Not a dedicated capture product for work Clio never sees. Confirm Clio's pricing and terms with Clio |
| MagicTime, Memtime, WiseTime, Timing | Activity timelines or light passive capture | Reconstruction aids or light tiers. Use the same holds |
| BigHand, Intapp, TimeSolv, Chrometa, Smokeball | Passive capture or time tools next to a practice system | Clio send path, privacy, and governance before week 9 |
Daytimed and MyCase show up in the same lists. Use the same holds.
How to run week 9
- Keep the hypercare plan, the go-live brief, the pilot plan, the selection memo, and this note in one packet.
- Write week 9 answers to the holds before the next billing cycle runs without hypercare.
- Leave the LegalTime AI pages open, and ask any vendor still in the conversation for the same kind of page.
- Name the three owners and the quarterly memo date.
- Keep running Capture, Create, and Connect on real matters. Clio, or your current system, stays the record.
- Review a sample each billing cycle, then write the quarterly memo.
- Directional stories about missed time are fine. Fabricated savings are not.
Names that are not this product
LegalTime AI at legaltime.ai is timekeeping beside your practice system. Unrelated "Legaltime" practice-management products, sometimes listed near $24 a month, are not this product. See about.
Sources
Related
After the week-8 memo, name the owners, sample each billing cycle, and write a quarterly hold before the next cycle's language hardens.
Frequently asked questions
What changes at week 9?
What if a control breaks after hypercare?
Is steady-state operations a monitoring program?
Does activity stay on the device in steady state?
How much does firmwide steady state cost?
How is this different from the hypercare plan?
Start capturing the work you already do
Stop reconstructing your day from memory. Let capture run. Review in minutes. Release only what should bill.
Capture → Create → Connect. Not a monitoring tool.