Weeks 5 to 8: hypercare for automatic capture at a 15-lawyer firm

Updated September 24, 2026

The first 30 days are over. A partner at a 15-lawyer firm now needs weeks 5 through 8: the first full billing cycle on automatic capture, a support load the firm can actually carry, and a leakage review that stays directional.

This plan starts the Monday after the day-30 memo from the go-live brief. If a control fails in writing, extend support before anyone declares steady state. The pilot that preceded go-live is the pilot plan.

Keep the groups already live. Shift from install coverage to billing-cycle and support stability. Do not open new practice areas during these four weeks unless a deferred install was already dated on day 0.

LegalTime AI is built for privacy-conscious Clio firms of about 10 to 30 attorneys, comfortable up to about 50, headcount up to about 100. Capture is local-first on the attorney device by default. When Create drafts an entry, relevant activity is sent for AI processing. The attorney approves before release. A SOC 2 Type II examination is in progress. LegalTime AI is not certified. It is not a monitoring tool.

Controls through week 8

Control	Hold	Extend support if
Default capture	Reconstruction stays the default. Start-stop is optional.	Attorneys babysit timers to bill.
Pause	Every attorney can pause and resume without IT.	Pause was forgotten in the refresh.
Attorney-only drafts	Drafts stay private until release.	Partners browse raw drafts by default.
Approve-before-release	A person gates anything that hits the matter.	Unsupervised auto-post into Clio.
Beside the current system	Releases into the system you already pay for.	Replacement pressure mid-hypercare.
SOC 2 and price	Report type and status stated. Quote path clear.	A logo, or efficiency math with no source.
Not monitoring	Stated in writing.	A raw-activity dashboard.
Support fit	Tickets per attorney stay sustainable without a dedicated project office.	An enterprise-only support motion stalls the firm.
Billing cycle	The first full cycle has named owners and a written leakage review.	"We'll see what the invoice looks like," with no owner.
Exit	A written week-8 memo: hold, extend, or adjust.	Hypercare ends because the calendar says so.

Weeks 5 to 8

Week	Focus	Partner checkpoint
Week 5	First full billing cycle under automatic capture. Refresh pause and approve-before-release. Triage support tickets.	Midweek: ticket volume and pause comfort across the live groups.
Week 6	Sample 5 to 10 released narratives. Audit the Clio matter path. Compare recovered work with a pre-capture timer week. Directional only.	Partners review the sample. No monitoring-style dashboard.
Week 7	Support-load trend. Deferred installs, if they were dated. A training refresh for anyone still timer-babysitting.	Confirm support stays sustainable without a project office.
Week 8	Stabilization memo: hold, extend hypercare, or adjust the groups. Readiness language for the next billing cycle.	Partners write the week-8 memo.

Write these at the start of week 5:

Every attorney who should release into Clio on the cycle did so, or is deferred with a date.
Every live attorney can pause and resume without IT.
Partners did not browse raw drafts outside the release path.
Partners accept a majority of sampled released narratives without a rewrite, or the rewrites are minor.
Released time lands on the intended matter in Clio Manage for sampled entries.
Attorneys report work timers would have missed. Directional only.
Tickets per attorney stay low enough for a 15-lawyer firm without a dedicated project office.
No raw-activity dashboard shipped "just for hypercare."
The week-8 memo is written before hypercare ends.

Where the product sits in these weeks

Capture. Passive local activity: email, documents, browser, and calls as supported. Pause when you need privacy. Local-first by default. Weeks 5 and 6 are comfort under real billing pressure. Security and passive time tracking.
Create. Attorney-only drafts. When Create runs, relevant activity is sent for AI processing. Weeks 6 and 7 are draft quality on the billing cycle. Subprocessors.
Connect. Approve, then release into Clio Manage and other supported systems. Weeks 5 to 8 measure the first full cycle. Clio integration.

Hypercare is support and billing stability, not more installs. Early groups can still use white-glove help. Install, when it happens, is minutes per attorney. Pricing is quote-only. Directory notes sometimes list about $125 per seat per month. Get a firm quote. SOC 2 Type II examination is in progress, not certified. Do not add a hypercare dashboard of raw activity.

Name the support owner, the leakage-review owner, and the week-8 measures in writing before the first full cycle hardens. Partners review the week-6 sample, then write the memo.

What else to score the same way

Product	Automatic capture	Hypercare note
LegalTime AI	Local-first Capture, Create, and Connect. You keep your system.	The four-week calendar above.
Ajax	Screen and content capture. Security page states SOC 2 Type II certified.	Different surface from local-first raw activity. Confirm Clio depth and midsize support packaging.
PointOne	Passive capture across email, documents, calls, and meetings. Custom pricing.	A Clio-only day and the support motion.
Laurel	Enterprise time intelligence.	May be larger than a 15-lawyer hypercare plan. Confirm midsize packaging.
Billables AI	Workflow and API-style capture, attorney review, published mid-market tiers.	Live capture versus reconstruction.
Clio Manage AI	Suggestions from activity already inside Clio.	Many firms still add a dedicated layer. Confirm terms with Clio.
MagicTime, Memtime, WiseTime, Timing	Timelines or light passive capture.	Score the same controls.
BigHand, Intapp, TimeSolv, Chrometa, Smokeball, Daytimed, MyCase	Adjacent tools.	Confirm the Clio send path, privacy, and governance before week 5.

The name

LegalTime AI at legaltime.ai is timekeeping beside your system. Unrelated "Legaltime" listings can mean a different practice-management product, sometimes near $24 a month. See About.

Sources

Sample released entries in week 6. Write the week-8 memo before you call the rollout steady.

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Frequently asked questions

What happens in weeks 5 to 8 after go-live?

Week 5 is the first full billing cycle, with a pause and approve-before-release refresh and ticket triage. Week 6 is a sample of 5 to 10 released narratives and a Clio matter-path check. Week 7 is the support trend and a refresh for anyone still living on timers. Week 8 is a written memo: hold, extend hypercare, or adjust the groups.

Should we install new practice areas during hypercare?

Keep the groups already live. Do not open new practice areas unless a deferred install was dated on day 0 of go-live. Hypercare is billing stability and support, not another install wave.

Does activity stay on the device?

Capture is local-first on the attorney device by default. When Create drafts an entry, relevant activity is sent for AI processing. See security and subprocessors.

How is this different from the first 30 days?

The go-live brief is install and the day-30 memo. This page starts the Monday after that memo and ends when partners write the week-8 note. After that, the firm needs a standing owner list and a cadence, which is a later operating brief.

What does it cost, and is the firm being monitored?

Pricing is quote-only on pricing. A directory figure around $125 per seat per month is directional. Drafts stay with the attorney until release. Do not add a hypercare dashboard of raw activity. The SOC 2 Type II examination is in progress, not certified. See the FAQ.

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Capture → Create → Connect. Not a monitoring tool.