FAQ
Questions, answered.
The things law firms ask us most, about confidentiality, how the AI gets it right, and how LegalTime AI fits the system you already run.
Security & compliance.
Where does my client data live?
Capture stays local-first on the attorney device by default, and raw activity is purged on a rolling schedule. When you use AI features such as draft generation (Create), relevant activity is sent for AI processing. The finished entry you approve is then sent to your billing system. Drafts stay attorney-only until you release them.
Does data leave my device for AI processing?
Yes, when you use AI features such as draft generation (Create). Capture stays local-first on the attorney device by default. Create sends relevant activity or content for AI processing. Released entries then go to your billing system after you approve them. We do not train shared models on your content. The current AI processing path is on subprocessors.
Do you train AI models on our data?
No. We sign Zero Data Retention agreements and never train shared models on client content. Improvements to your drafts come from your own corrections, scoped to your account.
Is LegalTime AI SOC 2 certified?
A SOC 2 Type II examination is in progress. LegalTime AI is not SOC 2 certified. We are happy to share our current security documentation and controls under NDA on request.
Can I pause capture?
Yes, with one click, and capture stays off until you turn it back on. Nothing is recorded while paused. Personal time stays personal.
How is our data encrypted?
Entries you release travel to your billing system over TLS 1.2+, through your firm’s own login. Any data stored at rest is encrypted with AES-256.
Can my firm or other partners see my drafts?
No. Drafted entries are visible only to you until you release them. LegalTime AI is not a monitoring tool, and we will not build one.
Is LegalTime AI the same as Legaltime on Software Advice?
No. LegalTime AI (legaltime.ai) is an AI timekeeping product. Directories such as Software Advice also list a separate practice management product named Legaltime, often around $24 per month. Same-sounding name; different products. See About.
How does LegalTime AI fit our ethical obligations?
The ABA’s Formal Opinion 512 frames how lawyers can use generative AI responsibly: protecting client confidences, staying competent in the tools, and keeping a human in the loop. LegalTime AI is built around those duties: Capture stays local-first, Create sends relevant activity for AI processing, drafts stay attorney-only, and nothing is billed without your review.
Do you sign a DPA?
Yes. We sign a Data Processing Agreement with every firm, covering Zero Data Retention and the commitment never to train shared models on your content.
What exactly leaves my computer when I release an entry?
The finished entry: narrative, matter, billing code, and duration. It is sent to your billing system through your firm’s existing connection, encrypted in transit. That release path is separate from Create. When you use AI draft generation, relevant activity is sent for AI processing before you review the draft.
What happens to our data if we stop using LegalTime AI?
Uninstalling removes capture, locally stored raw data is purged, and the entries already in your billing system remain yours, where they always were.
AI accuracy & human review.
How accurate are the drafted entries?
Strong on day one, and better every week you use it. Each correction teaches the system your phrasing, your matters, and your clients’ billing guidelines.
Do I have to review everything before it bills?
Yes. Nothing is billed automatically. At the end of the day you approve, edit, or discard. The whole review takes about five minutes and replaces the half hour of end-of-day reconstruction.
What if a draft is wrong?
Edit it or discard it in the review board. Your correction is remembered, so the next draft for that kind of work comes back closer to how you would have written it.
Could it invent time I did not actually work?
No. Every draft is grounded in real captured activity, and you are always the gate. Nothing reaches your billing system that you did not approve.
Can it match our outside-counsel billing guidelines?
Yes. LegalTime AI learns the narrative style and formatting your reviewers and clients expect, which is exactly the part generic timers never solved and where disputed bills come from.
Is every entry auditable?
Yes. Each released entry is auditable, so you can always see what was captured and why it was drafted the way it was.
Does LegalTime AI replace my judgment?
No. It drafts; you decide. The human-in-the-loop review is the design, not an afterthought. You stay responsible for every entry that bills.
Integrations & workflow.
Which billing systems do you support?
Clio Manage, MyCase, Filevine, PracticePanther, SurePoint, Centerbase, TimeSolv, LeanLaw, Harvest, Sage Timeslips, and Actionstep today, with more landing regularly.
My firm runs something else. Are we out of luck?
No. Tell us what you use on the demo call. New connections are built in order of demand, and firms that ask move theirs up the list.
How do entries show up in my billing system?
As ordinary time entries, with the matter, code, narrative, and duration already filled in. You can still edit them there like any entry you typed yourself.
Does connecting require an IT project?
No. LegalTime AI connects through your firm’s existing login, takes about ten minutes per attorney, and nothing is installed on a server.
Will it duplicate time I already entered by hand?
No. Nothing syncs without your explicit release, so the review board is always the gate. What you release is what arrives.
How long does onboarding take?
About ten minutes per attorney to connect, plus a white-glove onboarding call so your first attorneys are set up properly from day one.
What does an attorney have to change day to day?
Nothing, except a five-minute review at the end of the day. There is no timer to start, no app to live in, and no new habit to build.